TechXcelence Return and Refund Policy

Last Updated: February 17, 2026

Thank you for shopping with us at TechXcelence. This Return and Refund Policy outlines the eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us:

• Email: support@techxcelence.com
• Phone: +1 917 7958337
• Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Policy Overview

• Return Period: 90 days from delivery date
• Refund Processing Time: Within 7 business days after inspection
• Return Shipping Costs: Covered by the customer unless the product is defective, damaged, or incorrect

Order Cancellations

Orders may be canceled before shipment by contacting our customer service team. If the order has already been shipped, the standard return procedure applies after delivery.

Return Conditions

We offer returns under the following conditions:

• Return Window: Items may be returned within 90 days of delivery.
• Item Condition: Items must be unused and returned in their original packaging.
• Proof of Purchase: Required for all returns.
• Exceptions: Custom or personalized items are non-returnable.

Return Instructions

To initiate a return:

Contact Customer Service: Email support@techxcelence.com with your order number and reason for return. Include photos if the item is damaged or defective.

Receive Return Authorization: Our team will review your request and provide return instructions. Returns must be authorized before being sent.

Shipping: Use a reliable shipping service with tracking. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Return Shipping Address

Approved returns must be sent to:

TechXcelence
Unit 2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central, 999077
Hong Kong

Refund Policy

Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval status.

Processing Time: Approved refunds are processed to the original payment method within 7 business days after inspection. Financial institutions may require additional time to post the refund.

If you do not see the refund within the expected time, please contact your bank first, then contact us at support@techxcelence.com

Exchange Policy

We offer exchanges for defective or incorrect items. If you ordered the wrong product, please complete the return process and place a new order for the correct item.

Special Cases

Defective or Damaged Items: Contact us within 48 hours of delivery and provide photos. We will cover return shipping and offer a replacement or refund.

Incorrect Product: If you receive an incorrect item, we will cover return shipping and send the correct product.

Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can investigate with the carrier.

Legal Rights

This policy does not affect any statutory rights under applicable consumer protection laws.

Contact Information

Business Name: TechXcelence

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Business Email: support@techxcelence.com

Business Phone Number: + 1 917 7958337

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong

Contact Form: Click Here

Business Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)

Response Hours: Our customer support team typically responds within 24–48 hours during business days and operates on U.S. business hours to better serve customers in the United States.