California Consumer Privacy Act (CCPA) Policy

Last Updated: February 17, 2026

This California Consumer Privacy Act (CCPA) Policy explains the rights of California residents regarding their personal information and how TechXcelence collects, uses, and protects that information.

TechXcelence is operated by FUTUREWAVE SOLUTIONS LIMITED, a company registered in Hong Kong. We provide products and services to customers in the United States through our website www.techxcelence.com

This policy applies specifically to residents of California in accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Personal Information We Collect

When you interact with our website or place an order, we may collect certain personal information, including:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information (processed securely through third-party payment providers)

• Order details and purchase history

• Device information such as IP address and browser type

• Website usage data through cookies and analytics tools

This information is collected to operate our online store, process transactions, provide customer support, and improve our services.

How We Use Personal Information

We may use personal information for the following purposes:

• Processing and fulfilling orders

• Providing customer support

• Communicating order updates and transactional notifications

• Preventing fraud and maintaining website security

• Improving website functionality and user experience

• Complying with legal obligations

Sharing of Personal Information

TechXcelence does not sell personal information to third parties.

However, we may share personal information with trusted service providers that help us operate our business, such as:

• Payment processors

• Shipping and logistics providers

• Website hosting providers

• Analytics services

• Customer support platforms

These service providers are only given the information necessary to perform their services and are required to safeguard the information they receive.

Rights of California Residents

If you are a California resident, you have the following rights under the CCPA:

Right to Know

You may request information about the personal information we collect, use, or disclose about you.

Right to Access

You may request a copy of the personal information we have collected about you.

Right to Delete

You may request deletion of your personal information, subject to certain legal exceptions.

Right to Correct

You may request correction of inaccurate personal information.

Right to Opt-Out

You have the right to request that a business does not sell your personal information.
TechXcelence does not sell personal information.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

How to Submit a Privacy Request

California residents may submit privacy requests by contacting us using the information below.

To process your request, we may need to verify your identity before fulfilling the request.

Please include the following information when submitting a request:

• Full Name

• Email address associated with your order or account

• State of residence

• Description of your request

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and support certain website functions such as shopping cart management.

You may manage cookie preferences through your browser settings.

For more details, please review our Privacy Policy.

Changes to This Policy

We may update this CCPA Policy from time to time to reflect legal, operational, or regulatory changes. Updates will be posted on this page with a revised date.

Contact Information

Business Name: TechXcelence

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Business Email: support@techxcelence.com

Business Phone Number: + 1 917 7958337

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong

Contact Form: Click Here

Customer Service Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.