Yes. After placing your order, you will receive a confirmation email containing your order number, purchased items, and billing details.

Once your order has been shipped, you will receive a second email containing your tracking number and carrier information.

Orders may be modified or canceled before they are shipped.

Because we process orders quickly, changes cannot always be guaranteed once processing begins. If you need to modify or cancel your order, please contact us as soon as possible at: support@techxcelence.com

If your order has already been shipped, you may refer to our Return and Refund Policy.

Some orders may ship in separate packages depending on:

• product type
• warehouse processing
• packaging requirements

Each package will have its own tracking information.

Yes. Free Shipping is available on all orders within the United States.

Free Shipping:

• Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
• Order Processing Time: 0 — 2 days, processed: Mon – Fri
• Transit Time: 7 — 9 days, shipped: Mon – Fri
• Total Delivery Time: 7 — 11 business days

Insured Shipping + Skip the Line (Process My Order First):

• Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
• Order Processing Time: 0 — 2 days, processed: Mon – Fri
• Transit Time: 6 — 8 days, shipped: Mon – Fri
• Total Delivery Time: 6 — 10 business days

Priority Express Shipping:

• Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
• Order Processing Time: 0 — 2 days, processed: Mon – Fri
• Transit Time: 5 — 7 days, shipped: Mon – Fri
• Total Delivery Time: 5 — 9 business days

Delivery times are estimates and may vary due to carrier delays or circumstances beyond our control.

Optional faster shipping services are available during checkout, including:

• Insured Shipping + Skip the Line (Process My Order First): $4.95 USD
• Priority Express Shipping: $9.95 USD

Orders are fulfilled from our Hong Kong fulfillment facility and delivered to customers within the United States.

We ship only within the United States.

Delivery times are estimates. Occasionally delays may occur due to:

• customs processing
• weather conditions
• peak holiday periods
• carrier logistics

If your order is significantly delayed, please contact our support team and we will assist you.

Orders shipped to the United States typically do not require additional customs fees for the customer.

However, import regulations may vary and any applicable charges required by local authorities remain the responsibility of the recipient.

Once your order ships, you will receive a tracking email containing your tracking number and carrier information.

You can use the tracking link to monitor the delivery status.

See Track Your Order page.

Tracking information is typically sent within 1–2 business days after the order is shipped.

If you have not received tracking information, please contact: support@techxcelence.com

We accept secure payment methods including:

• PayPal
• Visa
• MasterCard
• Apple Pay
• Google Pay

Payments are processed through secure payment providers using encrypted technology.

TechXcelence does not store full credit card details on its servers.

See Payment Policy.

Yes. All payments are processed through secure encrypted payment gateways to protect customer information.

Yes. Our accessories are designed to be compatible with specific smartphone models.

Customers should verify their exact device model when placing an order to ensure proper fit.

No. TechXcelence is an independent brand.

Our products are third-party accessories designed to be compatible with certain device models and are not affiliated with or endorsed by Apple Inc.

See Disclaimer.

Yes, if you select the correct model during checkout.

Each case is manufactured with model-specific camera cutouts, button placement, and dimensions.

We offer a 90-day return window starting from the delivery date.

Full details are available in our Return and Refund Policy.

To initiate a return:

1. Contact our customer support team at support@techxcelence.com
   
2. Provide your order number and reason for the return
   
3. Include photos if the item is damaged or defective

Our support team will review your request and provide return authorization and instructions before sending the item back.

Who pays for return shipping?

Return shipping costs depend on the reason for the return.

Covered by TechXcelence

We cover return shipping when:

• the product is defective
• the item arrives damaged
• the wrong product was delivered.

Customer responsibility

Return shipping is paid by the customer when:

• the wrong product was ordered
• the item is no longer wanted
• the customer selected the wrong model

Once we receive and inspect the returned item, approved refunds are processed to the original payment method within 7 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the issue.

Our support team will review the case and provide instructions for a replacement or refund.

Yes. Digital gift cards may be available and can be used toward any product on our website.

Gift cards are delivered electronically.

We occasionally offer promotions or limited-time discounts.

Current promotions will always be clearly displayed on our website when available.

Email: support@techxcelence.com
Phone: +1 917 7958337

Customer Service Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

Contact Form: Click Here