Premium Metal Frame iPhone Case – MagSafe Compatible Protective Cover with Heat Dissipation Design, Anti-Slip Grip and Raised Camera Lens Protector

Premium Metal Frame iPhone Case – MagSafe Compatible Protective Cover with Heat Dissipation Design, Anti-Slip Grip and Raised Camera Lens Protector

Shipping Policy

Last Updated: February 17, 2026

TechXcelence Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

Countries: We currently ship within the United States.

Future Expansion: Expansion to additional shipping areas may be considered in the future.

SHIPPING COSTS

Within the United States:

• Free Shipping: $0.00 USD on all orders

• Insured Shipping + Skip the Line (Process My Order First): $4.95 USD

• Priority Express Shipping: $9.95 USD

Orders selecting “Insured Shipping + Skip the Line (Process My Order First)” or “Priority Express Shipping” are prioritized within our internal processing workflow and include shipping protection coverage.

All shipping costs are clearly displayed at checkout before payment is completed.

DELIVERY TIME

• Free Shipping:
  • Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
  • Order Processing Time: 0 — 2 days, processed: Mon – Fri
  • Transit Time: 7 — 9 days, shipped: Mon – Fri
  • Total Delivery Time: 7 — 11 business days

• Insured Shipping + Skip the Line (Process My Order First):
  • Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
  • Order Processing Time: 0 — 2 days, processed: Mon – Fri
  • Transit Time: 6 — 8 days, shipped: Mon – Fri
  • Total Delivery Time: 6 — 10 business days

• Priority Express Shipping:
  • Order Cut-off Time: 12:00 PM Eastern Time Zone (EST/EDT)
  • Order Processing Time: 0 — 2 days, processed: Mon – Fri
  • Transit Time: 5 — 7 days, shipped: Mon – Fri
  • Total Delivery Time: 5 — 9 business days

Delivery times are estimates and may vary due to carrier delays or circumstances beyond our control.

SHIPPING PROCESS

Reliable Courier Services: We ship using reputable carriers such as DHL and FedEx, depending on destination and availability.

Shipping Protection: Shipping protection coverage is included with both “Insured Shipping + Skip the Line (Process My Order First)” and “Priority Express Shipping” options.

All shipments include tracking information.

TRACKING INSTRUCTIONS

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

Reporting Missing Items: Please contact our customer service as soon as possible after receiving your package via support@techxcelence.com

Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

Returns: Returns are accepted within 90 days of receiving your order.

Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, TechXcelence will cover the return shipping costs.

Refund: Refunds are processed within 7 business days of receiving the return and are refunded to the original payment method.

RESTOCKING FEE

No Restocking Fee: TechXcelence does not charge a restocking fee for any returns.

RETURN DELIVERY COSTS

• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
• For Customer Remorse (change of mind): Return shipping costs are the responsibility of the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

CONTACT INFORMATION

Business Name: TechXcelence

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Business Email: support@techxcelence.com

Business Phone Number: + 1 917 7958337

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong

Contact Form: Click Here

Customer Service Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

Return and Refund Policy

Last Updated: February 17, 2026

Thank you for shopping with us at TechXcelence. This Return and Refund Policy outlines the eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us:

• Email: support@techxcelence.com
• Phone: +1 917 7958337
• Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Policy Overview

• Return Period: 90 days from delivery date
• Refund Processing Time: Within 7 business days after inspection
• Return Shipping Costs: Covered by the customer unless the product is defective, damaged, or incorrect

Order Cancellations

Orders may be canceled before shipment by contacting our customer service team. If the order has already been shipped, the standard return procedure applies after delivery.

Return Conditions

We offer returns under the following conditions:

• Return Window: Items may be returned within 90 days of delivery.
• Item Condition: Items must be unused and returned in their original packaging.
• Proof of Purchase: Required for all returns.
• Exceptions: Custom or personalized items are non-returnable.

Return Instructions

To initiate a return:

Contact Customer Service: Email support@techxcelence.com with your order number and reason for return. Include photos if the item is damaged or defective.

Receive Return Authorization: Our team will review your request and provide return instructions. Returns must be authorized before being sent.

Shipping: Use a reliable shipping service with tracking. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Return Shipping Address

Approved returns must be sent to:

TechXcelence
Unit 2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central, 999077
Hong Kong

Refund Policy

Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval status.

Processing Time: Approved refunds are processed to the original payment method within 7 business days after inspection. Financial institutions may require additional time to post the refund.

If you do not see the refund within the expected time, please contact your bank first, then contact us at support@techxcelence.com

Exchange Policy

We offer exchanges for defective or incorrect items. If you ordered the wrong product, please complete the return process and place a new order for the correct item.

Special Cases

Defective or Damaged Items: Contact us within 48 hours of delivery and provide photos. We will cover return shipping and offer a replacement or refund.

Incorrect Product: If you receive an incorrect item, we will cover return shipping and send the correct product.

Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can investigate with the carrier.

Legal Rights

This policy does not affect any statutory rights under applicable consumer protection laws.

Contact Information

Business Name: TechXcelence

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Business Email: support@techxcelence.com

Business Phone Number: + 1 917 7958337

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong

Contact Form: Click Here

Customer Service Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

Contact Us

Last Updated: February 17, 2026

TechXcelence is operated by FUTUREWAVE SOLUTIONS LIMITED, a company registered in Hong Kong. We primarily serve customers located in the United States.

Business Information

Business Name: TechXcelence

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Business Email: support@techxcelence.com

Business Phone Number: + 1 917 7958337

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong

Customer Service Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

For faster assistance, please include your order number and the email address used at checkout when contacting us.

You may contact us via email, phone, or by submitting the contact form:

Contact Form: Click Here

QUICK LINKS

• Frequently Asked Questions
• Shipping Policy
• Return and Refund Policy
• Privacy Policy
• Terms of Service
• About Us

Trademark Notice

TechXcelence is an independent brand and is not affiliated with Apple Inc. “iPhone” is a trademark of Apple Inc., used solely to describe product compatibility.

About Us

Welcome to TechXcelence — your destination for iPhone-compatible cases and tech accessories designed to combine protection, functionality, and personal style.

TechXcelence is operated by FUTUREWAVE SOLUTIONS LIMITED, a company registered in Hong Kong. We proudly serve customers across the United States, providing carefully selected accessories designed for everyday use.

Our Story

TechXcelence began with a simple idea: everyday technology deserves reliable protection without unnecessary complexity.

Smartphones have become essential tools for communication, work, creativity, and connection. We recognized the need for accessories that are practical, well-designed, and compatible with specific device models. From the beginning, our focus has been on offering products that balance durability and design while remaining straightforward and accessible.

What started as a small collection of phone cases has grown into a curated selection of iPhone-compatible cases and complementary accessories. As technology evolves, we continue refining our offerings to better support how people use their devices every day.

Why We Exist

We understand that your phone is more than just a device — it supports your daily routine, keeps you connected, and stores your important moments. Our goal is to provide accessories that help protect and enhance that experience in a practical way.

Rather than relying on exaggerated claims, we focus on clarity, compatibility, and usability.

Our Mission

Our mission is to provide dependable and thoughtfully selected tech accessories that protect and personalize your devices.

We are committed to:

Offering model-specific compatibility
Providing clear and accurate product information
Maintaining transparent policies
Delivering responsive customer support
Continuously improving based on customer feedback

Our Vision

Our vision is to build a trusted destination for reliable smartphone accessories that combine practicality, compatibility, and modern design. As mobile technology continues to evolve, we aim to expand our product range while maintaining a clear focus on products that support everyday device use.

By prioritizing compatibility, straightforward product information, and transparent customer communication, we strive to create a shopping experience that customers can rely on when choosing accessories for their devices.

What We Offer

Our product categories include:

• iPhone-compatible cases
• Screen protectors
• Charging accessories
• Car mounts
• Earbud and other smartphone accessories

Each case is designed to fit the specific iPhone model selected at checkout. We encourage customers to verify their exact model before purchasing to ensure proper fit.

Product Selection

Our products are selected based on compatibility, functionality, and everyday usability. We work with established suppliers and manufacturers that specialize in smartphone accessories to ensure consistent product standards and reliable model compatibility.

Before listing products on our website, we review specifications, compatibility details, and design features to ensure customers receive accessories that match their selected device model.

Our Approach

We aim to create a straightforward shopping experience built on transparency and reliability. From browsing our website to receiving your order, we focus on clear communication and practical support.

Our customer service team is available Monday to Friday between 9:00 am and 6:00 pm Eastern Time Zone (EST/EDT), and we typically respond within 24–48 hours during business days.

Our Commitment to Customers

Customer trust is important to us. We aim to provide clear information about our products, policies, and business operations so customers can make informed purchasing decisions.

If customers have questions about compatibility, orders, or policies, our support team is available to assist and provide guidance. We continuously review feedback to improve our product selection, website experience, and support processes.

A Message from Our CEO

Dear Customer,

When TechXcelence was founded, the vision was simple — to provide reliable, model-specific accessories that support how people use their devices every day.

We understand that your smartphone plays an important role in your daily life. That is why our focus remains on offering compatible, practical, and thoughtfully selected products that meet clear standards of fit and functionality.

We are committed to transparency, clear communication, and continuous improvement. Your feedback helps guide our decisions and shape our future direction.

Thank you for placing your trust in TechXcelence.

Sincerely,
Founder & CEO
TechXcelence

Trademark Notice

TechXcelence is an independent brand and is not affiliated with Apple Inc. “iPhone” is a trademark of Apple Inc., used solely to indicate product compatibility.

Contact Information

Business Name: TechXcelence

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Business Email: support@techxcelence.com

Business Phone Number: + 1 917 7958337

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong

Contact Form: Click Here

Customer Service Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.